Apple's Foldable Phone Struggles With Early Screen Cracks
Some early owners report inner screen cracks in the iPhone Duo shortly after purchase.
In a surprising turn of events, some new owners of Apple’s latest innovation, the iPhone Duo, have encountered issues with their devices’ inner screens cracking almost immediately after use. According to reports, the problem seems to be centered around the hinge area, where the two parts of the foldable device meet. This development comes just days after the iPhone Duo hit store shelves on October 23rd, marking a significant challenge for the tech giant in its quest to capture the market for foldable smartphones.
Jesse Dalton, a resident of Frisco, Texas, shared his experience with CBS News, stating that his newly acquired iPhone Duo suffered a screen crack after only a few hours of use. Similarly, Justin Smith, who bought the device as a gift for his wife, Roneshia, observed that the inner screen of the iPhone Duo he purchased had cracked within 24 hours of receiving it. These incidents highlight the potential fragility of the innovative design, despite Apple’s emphasis on durability.
The iPhone Duo was officially unveiled at a press event held at Apple’s headquarters in London, showcasing its distinctive features such as a 5.4-inch outer display and a larger 7.6-inch inner display. One notable difference from previous models is the return to Touch ID for user authentication, replacing the popular Face ID feature. Additionally, the device utilizes an eSIM instead of a traditional physical SIM card, a change that might require some adjustment for users unfamiliar with eSIM technology.
Apple has acknowledged the issue, noting that a small number of iPhone Duos have been affected by problems with the inner display. The company advises customers experiencing these issues to reach out to AppleCare for assistance. Tech experts view Apple’s swift recognition of the problem as somewhat unusual, indicating a willingness to address customer concerns promptly.
The iPhone Duo’s folding mechanism involves multiple layers, including an OLED panel, glass, plastic covering, and a mechanical hinge, all of which contribute to its unique design. Despite these complexities, Apple remains optimistic, expecting to resolve any remaining software issues before the device becomes widely available. The company’s next product event in Los Angeles promises another exciting unveiling, with a touchscreen laptop set to join the lineup.
What We Know
- - Some new owners reported inner screen cracks near the hinge of their iPhone Duos. 2
- - Jesse Dalton experienced a screen crack after opening his newly purchased iPhone Duo. 2
- - Justin Smith’s gift for his wife, Roneshia, also saw a screen crack within 24 hours. 2
- - The iPhone Duo was unveiled at Apple’s London HQ. 1
- - It features a 5.4-inch outer display and a 7.6-inch inner display. 1
- - The iPhone Duo uses Touch ID instead of Face ID. 1
- - The device went on sale on October 23rd. 2
- - Apple acknowledges an issue affecting the inner display of a small number of iPhone Duos. 2
- - The iPhone Duo uses an eSIM instead of a physical SIM slot. 1
- - About 40% of British people are unfamiliar with eSIMs. 1
- - Some apps are not fully optimized for the iPhone Duo’s 1:4:1 aspect ratio. 1
- - Software issues are expected to be resolved soon. 1
- - The iPhone Duo is considered durable but needs careful handling. 1
- - John Ternus is the new CEO of Apple. 2
- - Dalton paid approximately $800 for a 512-gigabyte model after a trade-in promotion. 2
- - Apple advises users to contact AppleCare for display issues. 2
- - The iPhone Duo’s folding screen includes multiple layers. 2
- - Apple’s quick acknowledgment of the issue is considered unusual. 2
- - A touchscreen laptop is set to be unveiled at a future product event. 2
Verification report
Likely accurate — probability of truth 68%, weighted across 21 claims from 2 independent outlets.
- likely Some new owners reported that their iPhone Duos' inner screens cracked near the hinge. (71%)
- likely Jesse Dalton, living near Frisco, Texas, experienced a screen crack after opening his newly purchased iPhone Duo. (71%)
- likely Justin Smith bought an iPhone Duo as a gift for his wife, Roneshia, which cracked within 24 hours. (71%)
- likely The iPhone Duo was unveiled at a press event at Apple HQ in London. (71%)
- likely The iPhone Duo has a 5.4-inch outer display and a 7.6-inch inner display. (71%)
- likely The iPhone Duo uses Touch ID instead of Face ID. (71%)
- likely The iPhone Duo went on sale on October 23rd. (71%)
- likely Apple stated that they are aware of an issue affecting the inner display of a small number of iPhone Duos. (71%)
- unverified The iPhone Duo is priced at $2,000. (50%)
- unverified The starting price for the iPhone Duo is nearly $2,000, with top models costing over $3,000. (50%)
- likely The iPhone Duo uses an eSIM instead of a physical SIM slot. (71%)
- likely Approximately 40% of British people have not heard of eSIMs and 41% are unsure if their phones support them. (71%)
- likely Some apps on the iPhone Duo are not fully optimized for its 1:4:1 aspect ratio. (71%)
- likely The iPhone Duo is expected to have software issues resolved by the time it is widely available. (71%)
- likely The iPhone Duo is considered durable but requires careful handling due to its high cost. (71%)
- likely John Ternus is the new CEO of Apple. (71%)
- likely Dalton paid approximately $800 for a 512-gigabyte model after a trade-in promotion. (71%)
- likely Apple advises users experiencing display issues to contact AppleCare for a replacement. (71%)
- likely The iPhone Duo's folding screen includes multiple layers such as OLED panel, glass, plastic covering, and a mechanical hinge. (71%)
- likely Apple's quick acknowledgment of the issue is considered unusual by tech experts. (71%)
- likely Apple is set to unveil a touchscreen laptop at a product event in Los Angeles. (71%)
Sources
- Tom's Guide — 24 hours with the iPhone Duo — here are my 5 immediate takeaways
https://www.tomsguide.com/phones/iphones/24-hours-with-the-iphone-duo-here-are-my-5-immediate-takeaways - CBS News U.S. — Apple's first foldable phone broke within hours, some owners say
https://www.cbsnews.com/news/iphone-duo-owners-report-cracked-screens-apple-foldable/